Veel assistants en delegates merken dat werken in de Nieuwe Outlook anders is dan in de klassieke versie. De lay-out is veranderd en sommige functies werken anders of zijn (nog) niet beschikbaar.

Dat merk je vooral bij taken die voor assistants cruciaal zijn, zoals het beheren van agenda’s, werken in gedeelde postvakken, omgaan met categorieën en het verwerken van vergaderverzoeken voor een manager. Sommige veranderingen zijn handig, andere kosten juist extra handelingen of geven minder overzicht.

Als Microsoft MVP voor Microsoft 365 en Outlook hoor ik deze knelpunten dagelijks van assistants en delegates. Daarom verzamel ik op deze pagina concrete voorbeelden van feedback voor de Nieuwe Outlook, speciaal gericht op het werk van assistants.

Feedback indienen in de nieuwe Outlook werkt zo: klik in de nieuwe Outlook op tabblad Help en kies Feedback. Daarna kun je een probleem melden of een suggestie doen. Heb je de knop niet, dan kan IT deze hebben uitgeschakeld. Voeg bij je feedback altijd de zin I am a #delegate toe. Dit helpt je melding sneller onder de aandacht te komen van het Outlook-productteam en vergroot de kans dat deze serieus wordt meegenomen.

Onderstaand vind je de feedback die vaak wordt ingediend door assistants, deze lijst wordt continu bijgewerkt en is onderverdeeld in de onderwerpen ‘agenda’, ‘e-mail’, ‘contactpersonen’ en To Do.

AGENDA NIEUWE OUTLOOK

SNELONDERDELEN GEBRUIKEN IN AGENDA / VERGADERVERZOEK IN DE NIEUWE OUTLOOK

In the new Outlook, it is not possible to use Quick Parts in meeting invitations. In classic Outlook, this was supported and widely used. As an assistant, I often include standard information in meeting requests, such as parking instructions or other practical details. Quick Parts made this fast and consistent. Please consider enabling Quick Parts in meeting invitations, similar to classic Outlook. I am a #delegate

PLANNINGSPEILING VERSTUREN EN BEHEREN VANUIT GEDEELD POSTVAK IN DE NIEUWE OUTLOOK

In the new Outlook, it is not possible to send and manage a scheduling poll from a shared mailbox. As an assistant, I often organise meetings on behalf of a team or manager using a shared mailbox. Being able to create, send and manage scheduling polls directly from that shared mailbox is important for keeping communication consistent and centralised. Please consider enabling scheduling polls to be fully supported in shared mailboxes. I am a #delegate

DOORSTUREN VAN VERGADERINGEN STANDAARD KUNNEN INSTELLEN IN DE NIEUWE OUTLOOK

When creating meetings in Outlook, the option “Allow Forwarding” must be adjusted for each meeting individually. As an assistant who schedules many meetings, it would be helpful to set this as a default preference in Outlook. Being able to define whether meeting invitations may be forwarded by default would save time and ensure consistent meeting settings. Please consider adding a setting that allows users to define a default preference for “Allow Forwarding” when creating meetings. I am a #delegate

STATUS TENTATIVE BIJ HELE-DAG-AFSPRAKEN BETER ZICHTBAAR MAKEN IN DE NIEUWE OUTLOOK

When an appointment is set to an all-day event and the status is Tentative, the status is hardly visible in the calendar. For Busy or Out of Office, the colour difference is clear and easy to recognise, but for Tentative the visual difference is minimal. As an assistant managing multiple calendars, I rely on clear visual indicators to quickly understand availability. Please make the Tentative status for all-day events more clearly visible in the calendar view. I am a #delegate

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VERGADERDEELNEMER SNEL KUNNEN ZOEKEN EN VERWIJDEREN BIJ BESTAANDE VERGADERING

When a meeting has already been sent and I need to remove one attendee, it can be very difficult to find that person in the attendee list, especially when the meeting includes many participants, for example 200 or more. As an assistant managing large meetings, scrolling through a long list to find one name is time-consuming and inefficient. Please consider adding a search function in the attendee field, or allowing attendees to be searched and removed directly from the Tracking view. This would make managing large meetings much easier. I am a #delegate

MEER OVERZICHT IN 30-MINUTENWEERGAVE VAN DE AGENDA IN DE NIEUWE OUTLOOK

In the calendar, the 30-minute time scale provides the best overview for me. The 60-minute scale is too compact. However, in the new Outlook, when using the 30-minute view, I have to scroll up and down to see the full working day. In classic Outlook, the 30-minute view showed roughly from 8:00 AM to 8:00 PM in one screen. In the new Outlook, I only see a limited range, for example from 8:00 AM to 3:00 PM. Please consider restoring a wider visible time range in the 30-minute view, similar to classic Outlook, or at least from 8:00 AM to 6:00 PM. I am a #delegate

FEESTDAGEN WEERGEVEN IN AGENDA’S VAN PERSONEN IN DE NIEUWE OUTLOOK

In the new Outlook, public holidays are not clearly shown in my own, shared or delegated calendars of other people. As an assistant, I open multiple calendars of different persons for scheduling purposes. It is essential to see public holidays directly in each person’s calendar view. Without visible holidays in those calendars, there is a higher risk of scheduling meetings on days that should be free. Please ensure that public holidays can be clearly displayed in shared and delegated calendars, similar to classic Outlook. I am a #delegate

MEERDERE GEDEELDE AGENDA’S IN ÉÉN KEER VERWIJDEREN IN DE NIEUWE OUTLOOK

In the new Outlook, I cannot remove multiple shared calendars at once. As an assistant, I often open many shared calendars during the day for scheduling purposes, but I do not want to keep them all open. Having to remove each shared calendar individually takes unnecessary time, especially when working with dozens of calendars. Please consider adding the option to select and remove multiple shared calendars at once. I am a #delegate

TEAMS-LINK VERWIJDEREN UIT BESTAANDE VERGADERING IN DE NIEUWE OUTLOOK

In the new Outlook, when a meeting is created as a Teams meeting, I cannot remove the Teams link to turn it back into a regular (non-Teams) meeting. As an assistant, meeting formats often change. Sometimes a meeting is first planned as an online meeting and later needs to become an in-person meeting. Not being able to remove the Teams link creates confusion and requires extra workarounds. Please consider allowing users to remove the Teams link from an existing meeting and revert it to a regular meeting. I am a #delegate

DEELNEMERS EN REACTIES VAN ANDERE GEDELEGEERDEN TONEN IN LEESVENSTER VAN VERGADERVERZOEK (NIEUWE OUTLOOK)

When I receive a meeting invitation for my manager as a delegate, the reading pane in the Inbox does not show who else is invited or whether another delegate has already responded. This information is essential for coordination, especially when multiple assistants support the same manager. In classic Outlook this information was clearly visible, which helped prevent duplicate or conflicting responses. Please consider showing the list of invited participants and the response status of other delegates directly in the reading pane for delegated meeting requests.
I am a #delegate

ÉÉN AGENDA IN MEERDERE AGENDA-GROEPEN PLAATSEN IN DE NIEUWE OUTLOOK

In the new Outlook, a calendar can only be added to one calendar group. As an assistant, I organize calendars in different ways depending on context, for example by team, role or priority. Being able to place the same person’s calendar in multiple calendar groups would make my overview much more flexible. This is not critical, but it would be a very practical improvement for daily calendar management. I am a #delegate

AGENDA’S AUTOMATISCH ALFABETISCH SORTEREN IN DE NIEUWE OUTLOOK

In the new Outlook, calendars are shown in a fixed order that I cannot change. As an assistant managing many calendars, I would like the option to automatically sort calendars alphabetically.
This would make it much easier to quickly find the right calendar and keep a clear overview. I am a #delegate

MEERDERE AGENDA’S NAAST ELKAAR BEKIJKEN IN DE NIEUWE OUTLOOK VOOR DELEGATES

In new Outlook calendar I can open multiple calendars, but when I use the work week view I have to scroll horizontally to see them all. In classic Outlook calendars were compressed, so I could view several calendars side by side. As a delegate this is essential for my work, because the calendar view shows more relevant information than the scheduler. Please consider bringing back compressed multi-calendar viewing. It would make the new Outlook much more workable for me. I am a #delegate

NIEUWE OUTLOOK OPENEN IN DE AGENDA IN PLAATS VAN DE INBOX

In new Outlook I cannot set my calendar as the default start view. As a delegate my day often begins in the calendar, not the inbox. In the classic Outlook I could choose to open Outlook directly in the calendar, which matched how I work and saved time every morning. Please consider bringing back the option to set the calendar as the default startup view. It would fit much better with my daily tasks. I am a #delegate

INSTELLEN OF EEN ASSISTANT WEL OF GEEN VERGADERVERZOEKEN ONTVANGT IN DE NIEUWE OUTLOOK

When a manager assigns me as a delegate for their calendar, the manager cannot choose whether I should receive meeting invitations and responses. In  classic Outlook this could be set per delegate, which made delegation much more precise. As a delegate I read the meeting invitations and responses in my manager’s mailbox whenever I need them, so I don’t want to receive them myself. The choice should depend on how the manager and I work together. Please consider restoring the option for managers to set these preferences per delegate. It would make calendar delegation much more workable. I am a #delegate

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E-MAIL NIEUWE OUTLOOK

BCC ALS VOORWAARDE IN REGELS TOEVOEGEN IN DE NIEUWE OUTLOOK

In the new Outlook, it is not possible to use “my name is in the Bcc field” as a condition in rules. As an assistant, I often add myself in Bcc when I am waiting for a response. In classic Outlook, I used a rule to automatically move these emails to a specific folder or assign a category. This helped me keep track of follow-ups efficiently. Please consider adding “my name is in the Bcc field” as a condition in rules in the new Outlook. I am a #delegate

SNELLE STAPPEN UITBREIDEN MET NIEUWE E-MAIL, BEANTWOORDEN EN TEKST BIJ DOORSTUREN

In the new Outlook, Quick Steps are limited compared to classic Outlook. It is not possible to create a Quick Step with the action New Email or Reply, which were available in classic Outlook. In addition, when using the Forward action, it is not possible to add predefined text, while this was possible in classic Outlook. As an assistant, I use Quick Steps to speed up repetitive communication, and these limitations reduce their usefulness. Please consider restoring these options in Quick Steps, including New Email, Reply, and the ability to add text to forwarded messages. I am a #delegate

DE FUNCTIE ‘SNELONDERDELEN’ UITBREIDEN EN BETERE TOEGANG IN DE NIEUWE OUTLOOK

In the new Outlook, Quick Parts are only available via the Insert tab, which makes them less accessible during daily use. In classic Outlook, I could access them much faster, for example via the Quick Access Toolbar. As an assistant, I rely heavily on Quick Parts for efficient email handling. I would like to see Quick Parts available directly in the Message ribbon for faster access. It should also be possible to organise Quick Parts by topic and define the order myself, similar to classic Outlook. In addition, I would like to insert Quick Parts using a keyboard shortcut by typing the first few letters of the name, as was possible in classic Outlook. Please consider improving accessibility, organisation and keyboard support for Quick Parts in the new Outlook. I am a #delegate

VLAG EN CATEGORIE KUNNEN TOEVOEGEN AAN UITGAANDE E-MAIL IN DE NIEUWE OUTLOOK

In classic Outlook, I could add a flag to an email before sending it. In the new Outlook, this is no longer possible. As an assistant, I often prepare emails that require follow-up after they are sent, and adding a flag in advance helps me stay organised. It would also be very helpful if categories could be added before sending, as an additional improvement. Please consider restoring the ability to flag outgoing emails and, if possible, extend this with the option to assign a category before sending. I am a #delegate

VOLGORDE VAN E-MAILSJABLONEN AANPASSEN IN DE NIEUWE OUTLOOK

Email templates in the new Outlook are a great feature. However, I cannot change the order of the templates. As an assistant, I use certain templates much more frequently than others, and being able to arrange them in a custom order would make them faster to access. Please consider allowing users to reorder email templates, for example by drag and drop. I am a #delegate

E-MAIL BEANTWOORDEN EN SWITCHEN VAN ‘VAN’ VELD, NIEUWE EMAIL OPENT

When I open an email in my manager’s mailbox and want to reply from my own account, I change the From field from my manager to myself. In the new Outlook, this opens a completely new email window and the original message is no longer visible. As a result, I cannot properly reply to the original email from my own account. As an assistant, this is a major issue. I often need to respond from my own mailbox while keeping the original message visible for context. In classic Outlook this worked seamlessly. Please restore the ability to reply from a different account without losing the original message context. I am a #delegate

CATEGORIEËN VAN GEDEELD POSTVAK EN POSTVAK VAN DE MANAGER TONEN BIJ FAVORIETEN IN POSTVAK IN (NIEUWE OUTLOOK)

In the new Outlook I can add my own categories to Favorites in the Inbox, which is helpful. As an assistant, I also work in a shared mailbox and in my manager’s mailbox. Being able to add categories from those mailboxes to Favorites in the Inbox would make it much easier to work efficiently across multiple mailboxes. Please consider allowing categories from shared mailboxes and from the manager’s mailbox to be added to Favorites in the Inbox, not only personal categories. I am a #delegate

ZOEKEN IN ALLE POSTVAKKEN EN ALLE OUTLOOK-ITEMS TERUGBRENGEN IN DE NIEUWE OUTLOOK

In classic Outlook I could search across All Mailboxes and All Outlook Items. In the new Outlook, search is much more limited and does not offer the same broad scope. As an assistant managing multiple mailboxes, calendars and mail items, searching across everything at once is essential to find information quickly. Please consider bringing back the ability to search in All Mailboxes and All Outlook Items, similar to classic Outlook. I am a #delegate

VOLGORDE VAN POSTVAKKEN BEHEREN IN NIEUWE OUTLOOK

In the new Outlook I cannot change the order of the added mailboxes. As a delegate I often work with several shared mailboxes and user mailboxes, and the fixed order makes my daily workflow slower. In the classic Outlook I could arrange these mailboxes in a way that matched how I work, which saved time and prevented mistakes. Please consider allowing assistants to reorder added mailboxes again. It would make the new Outlook much more practical for me. I am a #delegate

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CATEGORIEËN STANDAARD SAMENGEVOUWEN LATEN WEERGEVEN IN DE NIEUWE OUTLOOK

In the new Outlook I can’t collapse all category-folders at once. As a delegate I work with many category-folders in one main folder, for example in Archive or in our shared mailbox. Collapsing everything in one step would give me a much clearer overview. In the classic Outlook this was possible, and I could also set the collapsed view as the default. Please consider bringing back both options: collapse all with one action, and use the collapsed view as the default. I am a #delegate

Gratis tips over de nieuwe Outlook? Kijk dan hier.

ARCHIVEREN EN AUTOMATISCH OP GELEZEN ZETTEN IN DE NIEUWE OUTLOOK

Using the Backspace key (or Archive button) to archive an email in Outlook is great. As a delegate I manage several user and shared mailboxes, so in my settings under Mail → Message handling → Mark as read, I use ‘Don’t automatically mark items as read’. That setting is essential for delegates. It would be very helpful if an email could be marked as read automatically when archiving an email. That would streamline my workflow without changing my preferred read settings. Please consider adding an option to archive with Backspace or Archive button and mark the email as read at the same time. I am a #delegate

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CONTACTPERSONEN NIEUWE OUTLOOK

CONTACTPERSONEN VAN JE MANAGER BEHEREN ALS DELEGATE IN DE NIEUWE OUTLOOK

In the new Outlook I cannot manage my manager’s contacts. As a delegate I need reliable access to their contact list so I can update details, add new contacts and keep everything consistent across our organization. In the classic Outlook this was much easier to do. Please consider improving contact management for delegates. It is an essential part of my role. I am a #delegate

TO DO

TAKEN SLEPEN VANUIT GEPLAND NAAR EIGEN LIJST IN MICROSOFT TO DO

In Microsoft To Do, I cannot drag tasks from the Planned list to a custom task list. From other lists, this works, but from Planned it is not possible. The Planned list is widely used to get a single overview of all tasks with a due date, instead of checking multiple separate lists. As an assistant, I often want to organise tasks from this overview into my own lists. Please consider enabling drag-and-drop from the Planned list to custom task lists to support this workflow. I am a #delegate

TO DO IN MIJN DAG VENSTER LAADT TE LANGZAAM IN DE NIEUWE OUTLOOK

In the new Outlook, opening To Do in the My Day pane takes around 20 seconds when switching from the Calendar tab to the To Do tab. This delay is too long and interrupts my workflow. As an assistant, I switch frequently between calendar and tasks, and I expect this to be quick and responsive. Please improve the loading time of To Do in the My Day pane to ensure a smoother experience. I am a #delegate

Door feedback te blijven geven, help je actief mee om de Nieuwe Outlook beter te laten aansluiten op het dagelijkse werk. Sámen maken we de Nieuwe Outlook steeds beter.